Essay Management Quality Total

Essay Management Quality Total-74
The starting point in TQM is to be aware of the problems and that solutions can be found.The second principle of TQM is that the problem in most companies is the processes but not the people.

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Each employee should leave the customers satisfied and happy (Kurtus 4).

Moreover, there should be mechanisms of measuring quality in companies.

In addition, it is easy to set future goals and push all the departments to work towards achieving the desired goals.

Apart from the results of TQM being quantifiable, improvements in quality should be a continuous process.

Total Quality Management, often abbreviated as TQM is the strategy used by organizations in improving internal operations and enhancing the satisfaction of customers.

With proper implementation, TQM reduces the costs that are associated with corrective maintenance, creates satisfactory general performance and a high number of satisfied customers.

Morup (1992) notes that “quality is the most important and effective factor a company can use in the battle for customers.” To be competitive, we must satisfy the customers.

In order to be more competitive, we must delight the customers.

Many companies suffer from unending chaos and complaints from customers.

They wrongly believe that it is not possible to manage their operations effectively because of their largeness.


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