However, the adoption of private sector models has been viewed with much skepticism in the literature on public administration and public management.
The core objection is summarized in Sayre’s (1953, p.
Decision making starts at the top, but attitude to change needs be consistent throughout.
Set the precedent as a leader, and your willingness to change will trickle down.
Indeed, this formula for public sector success predates recent reform movements, and has been a recurring theme in public policy.
For example, the reform movement in American municipal government during the early decades of the twentieth century emphasized the benefits of business-like behavior (Welch and Bledsoe, 1988).Never presume your steps towards change will be flawless.Your method won’t be foolproof, and it’s difficult to accurately foresee the future.When something goes wrong, maintain a positive mental attitude, implementing measures to prevent recurrences.Expecting setbacks is one thing, but identifying challenges in advance will ensure you’re well prepared.Initiating a plan of action is great, but it’s of no use if staff aren’t fully committed to your plans.You should encourage an organizational embrace of new philosophies, to break down the barriers set up during the process.Change can evoke emotions like uncertainty and fear, leaving staff to take their frustrations out on each other.Conflict is a common unintended consequence, so it’s your responsibility as a leader to help staff overcome difficulties.Keep employees up-to-speed, whether you coordinate regular meetings or set up brainstorming sessions.Communication should be two-way, because staff can help your change procedures with valuable ideas.